Soft Services Manager في Jordan

وصف الوظيفة

📢 Job Vacancy: Soft Services Manager – Jordan MENA Facilities Management is seeking an experienced and highly qualified Soft Services Manager to lead large-scale Facilities Management operations in Jordan. Key Responsibilities - Leadership & Workforce Management: Lead large operational teams and supervisors, manage manpower planning, scheduling, attendance, and performance. - Soft Services Operations: Oversee cleaning, housekeeping, waste management, and related soft services. - Large-Scale Project Management: Ensure effective manpower utilization, operational efficiency, productivity, and achievement of KPIs and SLAs. - Quality Assurance: Conduct inspections, monitor service standards, resolve operational issues, and implement continuous improvement initiatives. - Client & Stakeholder Management: Maintain strong client relationships, attend management meetings, and ensure client satisfaction. - Operational Reporting & FM Systems: Utilize CAFM, MIMS, or other relevant FM systems and prepare operational, manpower, and performance reports. - Health, Safety & Compliance: Ensure compliance with company policies, HSE standards, and applicable regulations. - Training & Development: Develop employees and supervisors through appropriate operational and safety training. - Resources & Inventory: Manage cleaning materials, equipment, and operational resources effectively. Required Qualifications & Experience - Bachelor's degree in Facilities Management, Business Administration, Operations Management, or a related field. - Minimum 7 years of relevant experience in Facilities Management or Soft Services Management. - Proven experience managing large-scale projects and substantial operational workforces. - Strong leadership, managerial, client relationship, and decision-making skills. - Practical knowledge of cleaning, housekeeping, and other soft services operations. - Experience with CAFM, MIMS, or similar FM systems is highly preferred. - Strong knowledge of HSE requirements, quality standards, and regulatory compliance. - Fluency in Arabic and English, both written and spoken. 📩 How to Apply Interested and qualified candidates are invited to send their CV to: Email: info@mena-fm.com Important: Please include “Soft Services Manager” in the email subject line when submitting your CV.

المهام والمسؤوليات

• Lead large operational teams and supervisors, manage manpower planning, scheduling, attendance, and performance.
• Oversee cleaning, housekeeping, waste management, and related soft services.
• Ensure effective manpower utilization, operational efficiency, productivity, and achievement of KPIs and SLAs.
• Conduct inspections, monitor service standards, resolve operational issues, and implement continuous improvement initiatives.
• Maintain strong client relationships, attend management meetings, and ensure client satisfaction.
• Utilize CAFM, MIMS, or other relevant FM systems and prepare operational, manpower, and performance reports.
• Ensure compliance with company policies, HSE standards, and applicable regulations.
• Develop employees and supervisors through appropriate operational and safety training.
• Manage cleaning materials, equipment, and operational resources effectively.

المتطلبات

• Bachelor's degree in Facilities Management, Business Administration, Operations Management, or a related field.
• Minimum 7 years of relevant experience in Facilities Management or Soft Services Management.
• Proven experience managing large-scale projects and substantial operational workforces.
• Strong leadership, managerial, client relationship, and decision-making skills.
• Practical knowledge of cleaning, housekeeping, and other soft services operations.
• Experience with CAFM, MIMS, or similar FM systems is highly preferred.
• Strong knowledge of HSE requirements, quality standards, and regulatory compliance.
• Fluency in Arabic and English, both written and spoken.

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