Senior Communications Coordinator في Jordan

وصف الوظيفة

We are looking for an experienced Senior Communications Coordinator to lead digital customer communications and engagement initiatives within a dynamic banking environment. Join our team to drive platform enhancements and optimize customer experiences. Key Responsibilities: * Manage digital communications across Mobile Apps, Web, Email, SMS, and Push Notifications. * Oversee CMS platforms, content publishing, governance, and release management. * Lead UAT, regression testing, defect resolution, and customer journey validation. * Administer and optimize Chatbots, Conversational AI, and Knowledge Management platforms. * Collaborate with Product, Technology, CRM, UX, Marketing, and Compliance teams. * Drive digital automation, platform optimization, and customer experience improvements. Qualifications & Skills: * 10+ years of experience in Digital Communications, Digital Banking, CRM, or Customer Engagement. * Strong expertise in Sitecore, Adobe Experience Manager (AEM), Drupal, or similar CMS platforms. * Proven experience in UAT, Release Management, and Digital Customer Journeys. * Hands-on exposure to Conversational AI, Chatbots, and Knowledge Bases. * Experience in Banking, Financial Services, or FinTech is preferred. * Strong knowledge of Agile methodologies, JIRA, and stakeholder management. 📩 If you’re interested, please apply in the link with your updated CV at https://lnkd.in/efzrhv54

المهام والمسؤوليات

• Manage digital communications across Mobile Apps, Web, Email, SMS, and Push Notifications.
• Oversee CMS platforms, content publishing, governance, and release management.
• Lead UAT, regression testing, defect resolution, and customer journey validation.
• Administer and optimize Chatbots, Conversational AI, and Knowledge Management platforms.
• Collaborate with Product, Technology, CRM, UX, Marketing, and Compliance teams.
• Drive digital automation, platform optimization, and customer experience improvements.

المتطلبات

• 10+ years of experience in Digital Communications, Digital Banking, CRM, or Customer Engagement.
• Strong expertise in Sitecore, Adobe Experience Manager (AEM), Drupal, or similar CMS platforms.
• Proven experience in UAT, Release Management, and Digital Customer Journeys.
• Hands-on exposure to Conversational AI, Chatbots, and Knowledge Bases.
• Experience in Banking, Financial Services, or FinTech is preferred.
• Strong knowledge of Agile methodologies, JIRA, and stakeholder management.

التعليقات

لا توجد تعليقات منشورة حتى الآن.