Overview بنظام الشفتات في عمّان

وصف الوظيفة

دور يجمع بين خدمة العملاء والعمليات الميدانية في عمّان لشركة VoomRide يتضمن التعامل مع الاستفسارات ومراقبة العمليات الحية بنظام الشفتات. يشترط خبرة سنة على الأقل، مع At least one year in customer support, call centre, tele-sales or another customer-facing role، Fluent in Arabic and English, spoken and written، Excellent communication skills. للتقديم يرجى إرسال السيرة الذاتية إلى البريد الإلكتروني المذكور.

المهام والمسؤوليات

• Customer Support
• Respond to customer and driver enquiries across phone, chat, email and in-app channels, in Arabic and English.
• Resolve trip disputes, fare queries, payment problems, lost items and account questions, aiming for first-contact resolution.
• Handle complaints and escalations calmly, escalating when needed.
• Log every interaction accurately and follow up to ensure issues are fully closed.
• Maintain high service quality, response time and customer satisfaction.

المتطلبات

• At least one year in customer support, call centre, tele-sales or another customer-facing role
• Fluent in Arabic and English, spoken and written
• Excellent communication skills
• Strong problem-solving skills
• Willing to work shift-based hours, including evenings, weekends and public holidays
• Good computer literacy with support tools and CRM systems
• Preferred: Experience in ride-hailing, mobility, delivery or on-demand services

طريقة التقديم

التعليقات

لا توجد تعليقات منشورة حتى الآن.