موظف خدمة عملاء Customer Support Specialist عن بُعد في الأردن

وصف الوظيفة

نبحث عن أخصائي دعم عملاء للانضمام إلى فريق شركة قيود المتنامي في الأردن للقيام بمهام الدعم الفني والمحاسبي للعملاء والرد على استفساراتهم. تتطلب خبرة متوسطة، مع Bachelor’s degree in Accounting, Finance, or a related field، 1+ year of accounting experience and 2–3 years of overall professional experience، Good understanding of accounting principles and business processes. للتقديم يرجى إرسال السيرة الذاتية إلى البريد الإلكتروني المذكور.

المهام والمسؤوليات

• Handle and respond to customer inquiries through phone, digital communication channels, and other support platforms.
• Provide accurate and timely support to customers regarding Qoyod’s products, features, and services.
• Follow up with customers to ensure their inquiries and issues are properly addressed and resolved.
• Understand customers’ accounting and business needs and provide appropriate guidance or escalate issues when required.
• Troubleshoot customer issues and coordinate with internal teams to ensure timely resolution.
• Conduct customer training sessions, remotely or through on-site visits when required.
• Visit customers when needed to provide product demonstrations, training, or support.
• Maintain accurate records of customer inquiries, issues, and follow-ups.
• Identify recurring customer issues and share feedback with relevant internal teams to help improve the customer experience.
• Follow established customer support procedures, service standards, and response times.

المتطلبات

• Bachelor’s degree in Accounting, Finance, or a related field
• 1+ year of accounting experience and 2–3 years of overall professional experience
• Good understanding of accounting principles and business processes
• Excellent Arabic and English communication skills
• Strong verbal and written communication skills
• Strong problem-solving and troubleshooting skills
• Ability to work independently and collaborate effectively with internal teams
• Flexible with working hours when required
• Previous experience in customer support or customer success is preferred
• Experience with accounting software, ERP systems, or SaaS products is preferred
• Good knowledge of Microsoft Excel and other business tools is preferred

طريقة التقديم

التعليقات

لا توجد تعليقات منشورة حتى الآن.