Customer Reception & Follow-Up Supervisor في عمّان

وصف الوظيفة

مشرف استقبال ومتابعة عملاء في معرض بشارع مكة في عمّان لمتابعة رحلة العميل من الزيارة حتى التركيب وما بعد البيع. تتطلب خبرة متوسطة، مع Diploma degree or higher, preferably in Business Administration, Marketing, or a related field، 2–5 years of experience in customer service, reception, or project follow-up، Previous supervisory experience is preferred.

المهام والمسؤوليات

• Supervise daily reception operations and support the reception team.
• Welcome customers, register their information, and direct them to the appropriate departments.
• Respond promptly to customer inquiries and provide regular project updates.
• Coordinate with the sales, design, measurement, finance, delivery, and installation teams.
• Follow up on designs, requested modifications, approvals, payments, and project timelines.
• Prepare and review daily, weekly, and monthly customer follow-up reports.
• Monitor customer payments and issue receipts in accordance with company procedures.
• Collect and analyze customer satisfaction surveys and follow up on cases of dissatisfaction.
• Maintain accurate customer records and protect confidential information.

المتطلبات

• Diploma degree or higher, preferably in Business Administration, Marketing, or a related field
• 2–5 years of experience in customer service, reception, or project follow-up
• Previous supervisory experience is preferred
• Strong communication, organization, reporting, and problem-solving skills
• Good command of English
• Proficiency in Microsoft Office and customer management systems
• Ability to prioritize tasks and manage multiple customer requests efficiently

التعليقات

لا توجد تعليقات منشورة حتى الآن.