CRM Manager

وصف الوظيفة

نبحث عن مدير علاقات عملاء CRM Manager للقيام بقيادة مبادرات إدارة علاقات العملاء وتحليل أداء المبيعات وتحسين أنظمة CRM من خلال الرؤى القائمة على البيانات والتحليلات لتعزيز نمو الأعمال. تتطلب خبرة متقدمة، مع Bachelor's degree in Business Administration, Marketing, Analytics, or a related field، 5 to 8 years of experience in CRM, Sales Operations, Commercial Excellence, Customer Experience, or Marketing Analytics، Minimum 2 to 3 years of managerial or supervisory experience. للتقديم يرجى إرسال السيرة الذاتية إلى البريد الإلكتروني المذكور.

المهام والمسؤوليات

• Monitor and analyze sales performance against established targets and KPIs.
• Develop and maintain sales performance dashboards and executive reports.
• Track sales productivity, customer coverage, and sales force effectiveness.
• Analyze sales trends, customer purchasing behavior, and product performance to identify growth opportunities.
• Collaborate closely with the Sales team to identify performance gaps and recommend corrective actions.
• Monitor individual and team sales KPIs and provide regular performance insights.
• Ensure data accuracy and consistency across CRM and sales reporting systems.
• Support sales forecasting through customer and market data analysis.
• Design and automate sales reports to enhance business decision-making.
• Measure the effectiveness of sales initiatives, promotions, and incentive programs.
• Identify opportunities to improve customer penetration, retention, and sales conversion rates.
• Drive continuous improvement initiatives through CRM analytics and performance monitoring.

المتطلبات

• Bachelor's degree in Business Administration, Marketing, Analytics, or a related field
• 5 to 8 years of experience in CRM, Sales Operations, Commercial Excellence, Customer Experience, or Marketing Analytics
• Minimum 2 to 3 years of managerial or supervisory experience
• FMCG industry experience is highly preferred
• Proven experience managing CRM platforms and customer databases
• Sales performance reporting and dashboard development
• Advanced data analysis and customer segmentation
• Strong understanding of sales KPIs and performance management
• Proficiency in Excel, Power BI, CRM systems, and reporting tools is preferred
• Strong analytical, problem-solving, and communication skills

طريقة التقديم

التعليقات

لا توجد تعليقات منشورة حتى الآن.