موظف كول سنتر Call Center Manager في عمّان

وصف الوظيفة

We are looking for an experienced Call Center Manager to lead and develop our Customer Support amp; Sales team. The ideal candidate should be able to build a high-performing team, improve customer experience, monitor performance, and drive productivity and sales results. Key Responsibilities: • Lead and supervise the Call Center team • Monitor calls, quality, productivity, and KPIs • Set daily, weekly, and monthly performance targets • Improve customer satisfaction and service quality • Handle escalations and customer complaints • Develop call scripts, workflows, and service procedures • Coach, train, and evaluate team members • Monitor sales conversion and follow-up performance • Prepare performance reports and management dashboards • Good command of English • Strong Excel and reporting skills 📍Location: University Street, Amman🏢 If you believe you can lead a professional call center operation and build a strong, results-driven team, we’d like to hear from you. 📩 Send your CV via WhatsApp: 0799496949 Please mention Call Center Manager in your message.

المهام والمسؤوليات

• Lead and supervise the Call Center team
• Monitor calls, quality, productivity, and KPIs
• Set daily, weekly, and monthly performance targets
• Improve customer satisfaction and service quality
• Handle escalations and customer complaints
• Develop call scripts, workflows, and service procedures
• Coach, train, and evaluate team members
• Monitor sales conversion and follow-up performance
• Prepare performance reports and management dashboards

المتطلبات

• Good command of English
• Strong Excel and reporting skills

تعليمات التقديم

التعليقات

لا توجد تعليقات منشورة حتى الآن.