موظف خدمة عملاء Customer Service Manager في United Arab Emirates

وصف الوظيفة

DataFlow Group is looking for an experienced and customer-focused Customer Service Manager to lead its customer service operations in the UAE.

المهام والمسؤوليات

• Lead and manage the customer service team to achieve operational targets and service excellence.
• Monitor KPIs, customer satisfaction, response times, and complaint resolution.
• Handle escalated customer issues and ensure timely and effective resolutions.
• Coordinate with verification operations and other internal departments to resolve customer inquiries and service-related challenges.
• Build strong relationships with clients and stakeholders.
• Identify opportunities to improve processes, service quality, and operational efficiency.

المتطلبات

• Bachelor's degree in Business Administration or a related field.
• 5–7 years of relevant customer service experience, including managerial experience.
• Experience in Primary Source Verification (PSV), background screening, or healthcare services is highly preferred.
• Fluency in Arabic and English is mandatory.
• Strong leadership, communication, analytical, and problem-solving skills.
• Previous experience in the UAE or GCC is an advantage.

التعليقات

لا توجد تعليقات منشورة حتى الآن.