IT Support Officer / Helpdesk Analyst بدوام جزئي في دبي
التخصص
تكنولوجيا المعلومات
نوع الدوام
دوام جزئي
الخبرة
أي مستوى
الموقع
دبي
وصف الوظيفة
💻 WE ARE HIRING: IT SUPPORT OFFICER / HELPDESK ANALYSTPosition: IT Support Officer / Helpdesk AnalystEmployment Type: Full-TimeDepartment: Information Technology / Technical Support📌 Job OverviewWe are seeking a proactive, technically skilled, and service-oriented IT Support Officer / Helpdesk Analyst to provide technical assistance to employees, troubleshoot IT issues, and ensure the smooth operation of the company's IT systems and equipment.The successful candidate will be responsible for resolving hardware and software problems, supporting users with technical enquiries, maintaining IT assets, and assisting with system administration. This role requires strong troubleshooting abilities, effective communication, and a commitment to delivering reliable and timely technical support.💼 Key ResponsibilitiesProvide first-line technical support to employees for hardware, software, network, and system-related issues.Respond to IT support requests through email, phone, helpdesk platforms, or other communication channels.Diagnose and troubleshoot problems involving computers, laptops, printers, peripherals, and office equipment.Assist with the installation, configuration, and maintenance of operating systems, applications, and business software.Support user account administration, password resets, access permissions, and account setup.Troubleshoot basic network connectivity, Wi-Fi, VPN, and internet access issues.Assist with Microsoft 365 applications, email configuration, and collaboration tools where applicable.Maintain accurate records of IT incidents, service requests, troubleshooting steps, and resolutions.Escalate complex technical issues to senior IT personnel or external service providers when necessary.Support employee onboarding and offboarding by preparing equipment and managing IT access.Monitor IT equipment and assist with hardware inventory, asset tracking, and software licensing records.Perform routine system updates, security patches, backups, and preventive maintenance as assigned.Follow IT security policies and help protect company systems and confidential information.Prepare basic technical documentation, user guides, and troubleshooting instructions.Identify recurring technical problems and recommend improvements to IT support procedures.✅ RequirementsDiploma or bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field is preferred.Relevant experience in IT support, helpdesk operations, desktop support, or technical troubleshooting is an advantage.Good understanding of computer hardware, operating systems, software installation, and basic networking.Familiarity with Windows operating systems, Microsoft Office, and common business applications.Basic knowledge of user account management, network connectivity, and IT security practices.Strong troubleshooting, analytical, and problem-solving skills.Excellent communication and customer service abilities.Ability to explain technical issues clearly to non-technical users.Strong organizational skills and the ability to prioritize support requests.A responsible attitude toward confidential information, access permissions, and company IT assets.🌟 Preferred QualificationsFamiliarity with Microsoft 365, Active Directory, Entra ID, remote support tools, or ticketing systems.Knowledge of IT service management practices, including incident and service request management.Relevant certifications such as CompTIA A+, CompTIA Network+, or Microsoft certifications.Experience supporting office networks, printers, user accounts, and endpoint devices.Ability to work independently while collaborating with other IT team members.📩 How to ApplyInterested candidates are invited to submit their updated CV, highlighting their IT support experience, technical troubleshooting skills, software knowledge, and relevant certifications.Please mention “IT Support Officer / Helpdesk Analyst” in your application message.We welcome motivated professionals who are passionate about technology, problem-solving, and providing reliable IT support to help maintain efficient business operations.
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