مدير حسابات Senior Account Manager بدوام كامل في أبوظبي
التخصص
المبيعات
نوع الدوام
دوام كامل
الخبرة
أي مستوى
الموقع
أبوظبي
وصف الوظيفة
🗂 We’re Hiring: Senior Account Manager🕒 Employment Type: Full-Time💼 Level: Senior / ManagementWe are seeking an experienced, relationship-driven, and results-oriented Senior Account Manager to manage and grow key client accounts while driving customer satisfaction, retention, and revenue growth. This role will be responsible for building strong long-term client relationships, identifying business opportunities, leading account strategies, and working closely with internal teams to deliver exceptional value and service to our clients.🎯 Key Responsibilities• Develop and execute strategic account plans to achieve revenue, retention, and growth objectives.• Build and maintain strong, long-term relationships with key clients and strategic accounts.• Serve as the primary point of contact for assigned clients and ensure a high standard of service and communication.• Understand client business needs, objectives, challenges, and expectations to provide effective solutions and recommendations.• Identify opportunities for account expansion, upselling, cross-selling, renewals, and additional business.• Manage the full account lifecycle, including onboarding, relationship management, contract renewals, service delivery, and account development.• Monitor account performance, revenue, profitability, customer satisfaction, and other key account metrics.• Develop accurate sales and revenue forecasts for assigned accounts and maintain a healthy business pipeline.• Conduct regular business reviews and presentations with clients to communicate performance, results, opportunities, and strategic recommendations.• Negotiate commercial terms, pricing, contracts, renewals, and service agreements in accordance with company policies.• Work closely with Sales, Marketing, Product, Operations, Customer Success, Finance, and other internal teams to meet client requirements.• Coordinate internal resources to ensure timely and effective delivery of products, services, and client commitments.• Proactively identify client issues, risks, and potential concerns and ensure timely resolution and follow-up.• Monitor market trends, customer needs, and competitor activities to identify new opportunities and strengthen account strategies.• Prepare regular account reports, performance updates, forecasts, and strategic recommendations for senior management.• Maintain accurate client records, sales activities, contracts, opportunities, and account information within CRM systems.• Develop and maintain strong relationships with key decision-makers and stakeholders at client organizations.• Lead or participate in client meetings, business negotiations, presentations, and strategic discussions.• Mentor and support Account Managers and junior team members where applicable.• Continuously improve account management processes, customer experience, and retention strategies.✅ Requirements• Proven experience as a Senior Account Manager, Account Manager, Key Account Manager, Client Relationship Manager, or similar role.• Demonstrated track record of managing and growing key accounts and achieving revenue or retention targets.• Strong experience in client relationship management, account development, sales, and business growth.• Excellent understanding of customer needs, account planning, upselling, cross-selling, and retention strategies.• Strong commercial awareness with excellent negotiation and business development skills.• Excellent communication, presentation, interpersonal, and stakeholder management skills.• Strong problem-solving and conflict-resolution abilities with a customer-focused mindset.• Ability to build trusted relationships with senior-level clients and key decision-makers.• Strong analytical skills with the ability to interpret account performance, revenue, and customer data.• Excellent organizational and time-management skills with the ability to manage multiple accounts and priorities.• Experience using CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or similar systems is an advantage.• Ability to work effectively with cross-functional teams in a fast-paced and target-driven environment.• Strong attention to detail, accountability, and follow-through.• Experience leading or mentoring account management teams is highly preferred.• Bachelor’s degree in Business Administration, Marketing, Sales, Communications, or a related field is preferred.• MBA, professional sales certifications, or relevant advanced qualifications are an advantage.🌟 What We Offer• Opportunity to manage and grow high-value and strategic client accounts.• Direct exposure to key decision-makers, major clients, and strategic business initiatives.• Opportunity to drive revenue growth, customer retention, and long-term business partnerships.• Career progression into Key Account Director, Account Director, Sales Manager, Head of Account Management, Commercial Director, or Sales Director roles.• A collaborative, professional, and customer-focused working environment.• Training, mentorship, and continuous professional development opportunities.• Competitive compensation, performance incentives, and comprehensive benefits package.• Opportunity to build long-term client relationships and make a direct impact on company growth and customer success.
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