Jewelry sales associate/Supervisor بدوام كامل في أبوظبي
التخصص
المبيعات
نوع الدوام
دوام كامل
الخبرة
أي مستوى
الموقع
أبوظبي
وصف الوظيفة
Position OverviewWe are seeking a professional, customer-focused, and sales-driven Jewelry Sales Associate / Supervisor to provide exceptional service and support the daily operations of a luxury jewelry retail environment. The role is responsible for understanding customer needs, presenting jewelry collections, providing accurate product information, achieving sales targets, maintaining client relationships, and ensuring high standards of store presentation and service.The Jewelry Sales Associate / Supervisor will work closely with customers, store management, and retail teams to deliver a personalised shopping experience. The Supervisor will additionally support team leadership, sales performance, staff development, inventory control, and daily store operations while maintaining company standards and protecting high-value merchandise.Key ResponsibilitiesWelcome customers professionally, establish rapport, and provide a personalised and attentive shopping experience.Understand customer preferences, lifestyle, budget, occasion, and purchase requirements to recommend suitable jewelry pieces.Present and explain jewelry collections, including diamonds, gemstones, precious metals, craftsmanship, design features, brand heritage, and product specifications.Provide accurate information regarding diamond characteristics, gemstone quality, materials, certifications, pricing, care instructions, warranties, and after-sales services.Assist customers with purchases for engagements, weddings, anniversaries, celebrations, gifting, personal collections, and other special occasions.Achieve individual and store sales targets while maintaining high standards of customer service and professional conduct.Identify opportunities for upselling and cross-selling through complementary jewelry, collections, accessories, services, and higher-value alternatives.Develop and maintain long-term relationships with customers through professional follow-up, clienteling, and effective use of CRM systems.Maintain detailed customer profiles, preferences, purchase history, appointments, and follow-up activities to support repeat business and client retention.Arrange and conduct private consultations, appointments, VIP visits, product presentations, and special customer experiences when required.Process sales transactions, payments, deposits, refunds, exchanges, warranties, and relevant documentation accurately and according to company procedures.Handle high-value jewelry carefully and maintain strict standards for merchandise security, customer privacy, and transaction confidentiality.Support receiving, checking, tagging, storing, transferring, and reconciling jewelry inventory while ensuring accurate stock records.Conduct regular stock checks and report discrepancies, missing items, damaged merchandise, or other inventory concerns immediately.Maintain attractive visual merchandising, product displays, showcases, lighting, signage, and overall store presentation in accordance with brand standards.Support new collection launches, promotional campaigns, private events, trunk shows, exhibitions, and other customer engagement activities.Stay informed about jewelry trends, consumer preferences, competing brands, market developments, and new collections.Handle customer questions, concerns, and complaints professionally, escalating complex or sensitive matters to management when necessary.Coordinate with store management, workshop or after-sales teams, suppliers, finance, marketing, and other departments to ensure smooth customer service and order fulfilment.Maintain accurate records of sales activities, customer appointments, orders, repairs, special requests, and after-sales requirements.Follow company policies and procedures relating to sales, cash handling, inventory, security, customer data, product handling, and store operations.Maintain a professional appearance, positive attitude, and high level of discretion when dealing with VIP and high-net-worth customers.Additional Responsibilities – SupervisorSupport the Store Manager in managing daily store operations, sales activities, customer service, and staff performance.Lead by example and provide guidance, coaching, and product knowledge training to Jewelry Sales Associates.Conduct team briefings and communicate daily sales targets, promotions, customer appointments, operational priorities, and service expectations.Monitor individual and team performance against sales targets, conversion rates, average transaction value, customer retention, and other KPIs.Assist with staff scheduling, manpower allocation, attendance monitoring, onboarding, training, and performance development.Support inventory counts, stock movements, merchandise security, cash controls, and store opening and closing procedures.Assist with resolving escalated customer complaints and ensure appropriate service recovery.Prepare or support daily and monthly reports covering sales performance, inventory, customer activities, and operational matters.Ensure employees consistently follow company policies, jewelry handling procedures, security requirements, and customer service standards.Identify opportunities to improve sales performance, customer experience, team productivity, and store efficiency.RequirementsDiploma or Bachelor's Degree in Jewelry, Gemology, Luxury Retail, Business Administration, Sales, Marketing, or a related field is preferred.Previous experience in jewelry, luxury retail, watches, premium fashion, beauty, or high-end customer service is highly desirable.Strong knowledge or genuine interest in jewelry, diamonds, gemstones, precious metals, craftsmanship, and luxury products.Proven ability to provide consultative sales and personalised service to customers.Experience managing sales targets, KPIs, client relationships, and follow-up activities.Strong communication, interpersonal, presentation, and negotiation skills.Ability to explain technical or product information clearly and confidently to customers.Experience using POS, CRM, inventory management, and retail systems.Strong attention to detail when handling high-value products, transactions, documentation, and customer information.Professional appearance, excellent manners, discretion, integrity, and a strong sense of responsibility.Ability to build relationships with VIP and high-value customers while maintaining confidentiality.For Supervisor level, previous experience in team supervision, luxury retail leadership, or sales management is preferred.Strong coaching, problem-solving, decision-making, and team leadership abilities.Good working knowledge of Microsoft Office, particularly Excel and reporting tools.Ability to work toward sales targets while maintaining a customer-first approach.Willingness to work retail hours, weekends, public holidays, and during peak sales periods when required.Jewelry, diamond, gemology, or professional retail certifications would be an advantage.
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