موظف خدمة عملاء Customer Care Executive - Emirati بدوام كامل في دبي
التخصص
خدمة العملاء
نوع الدوام
دوام كامل
الخبرة
أي مستوى
الموقع
دبي
وصف الوظيفة
Job Summary & Purpose:Responsible for resolving customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Check to ensure that appropriate changes were made to resolve customers' problems. Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation.Key Performance Areas (KPAs) & Principal Accountabilities:1 Complaints to be attended and closed to the satisfaction of the customer2 Warranty Products to reach service centers within TAT3 Genuine Cash/Credit Card Refund issued to the customer4 Customer Care Location Ageing Stock Monitoring and Reconciliation5 ISO Compliance - as per Audit rating (SOP Compliance Store)6 Ensure TAT of Warranty products of Customers and SDG stocks to return within 15 business days from service center7 Execute Purchase Returns of products lying at service center/supplier if not returned in 15 business days.8 Ensure accepting only good items as returnQualitative Requirements:Experience (Yrs & Field) 3-5 yearsEducational Qualification GraduateProfessional Certifications Diploma in Hospitality - preferableSkills & Abilities:Communication Skills , Customer Servicing skills, Listening skills, Problem solving skills
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