موظف خدمة عملاء Customer Service Officer & Coordinator بدوام كامل في أبوظبي
التخصص
خدمة العملاء
نوع الدوام
دوام كامل
الخبرة
أي مستوى
الموقع
أبوظبي
وصف الوظيفة
We are looking for customer-focused and motivated professionals to join our B2C Retail & Customer Service team.Customer Service Officer (CSO) – Supervisor LevelQualifications:3-5 years’ experience in retail sales or customer service, including 1–2 years in a supervisory/team-lead role.Experience in sales targets, upselling/cross-selling, team coaching, and complaint resolution.Experience in floral, luxury retail, gifting, or hospitality is preferred.Bachelor’s degree or diploma in Business, Retail Management, Hospitality, or a related field.Strong sales, customer service, leadership, communication, and problem-solving skills.Knowledge of flowers, plants, floral products, seasonality, and trends.Proficient in Microsoft Office, ERP/POS, CRM, and inventory systems.Excellent English communication skills; Arabic and other language is an advantage.Customer Service Coordinator (CSC)Qualifications:1–2 years’ experience in retail sales, customer service, or hospitalityExperience in floral, gifting, or luxury retail is an advantage.High school diploma required; diploma/degree in Business, Retail, Hospitality, or related field is an advantage.Good in MS Office, POS/ERP, or CRM knowledge.Strong attention to detail, teamwork, organization, and willingness to learn.Excellent English communication skills; Arabic and other language is an advantage.
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