Store Manager بدوام كامل في أبوظبي
التخصص
المبيعات
نوع الدوام
دوام كامل
الخبرة
أي مستوى
الموقع
أبوظبي
وصف الوظيفة
PositionAs a Store Manager you will be a FENDI Ambassador, promoting the brand DNA in the market while exceeding sales targets and KPIs.Through a constant coaching and motivation of your team, you will strengthen the relationship with the clients by promoting FENDI history, craftmanship, quality of materials and creativity, always ensuring that all the standards in terms of performance, processes and procedures are compliant with our vision of excellence and luxury.Job ResponsibilitiesMain Responsibilities:Monitor and achieve store performance with relevant KPIsAssist in the selling processAnalyse the business, propose and implement action plans to improve results, generate sales for each product categoryDemonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIsBe aware of local trading environment and its impact on our sales, including competitors' trading activitiesManage and supervise the team in the correct execution of all company operating and stock proceduresManage customer service quality, to meet client’s expectations by offering excellent customer service standardsDevelop loyal FENDI clients and implement appropriate CRM tools and clienteling actions including in-store eventsAct as brand ambassador to strengthen/build relationships with VIP clientsImprove Mystery Shopper Results with action plansMotivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relationsWork with HR Dept. in recruiting the most qualified applicants to meet the store needsIdentify individual and team training needs to develop Talents and communicate these needs to HR DepartmentReview and submit sales and operational reports to management in adherence to company's KPIs and policiesEnsure that FENDI’s standards are applied and maintained all times across the customer service, internal control, VM and back-office activities (stocks, administration, etc.)ProfileProfile:7-10 years’ experience in Fashion/Luxury Sales5-7 years’ experience in a top-location management of a retail luxury business –Bachelor’s or master’s DegreeStrong selling and communication skills are necessaryExcellent relationships skills, self-reliant, friendly and patientLeadership, confidence, organization, professionalismStrong customer orientation skillsGoal oriented approach, multitaskingComputer skills and Retail management system knowledgeStrong knowledge and/or interest for fashion/luxury industryFluent English. Additional languages are a plus.
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