موظف كول سنتر Call Center Agent - Arabic Speaker (Female) بدوام كامل في الشارقة
التخصص
خدمة العملاء
نوع الدوام
دوام كامل
الخبرة
أي مستوى
الموقع
الشارقة
وصف الوظيفة
Job Overview:Responsible for responding to customers’ inquiries, manage complaints, and provide general information. You will be a member of the primary contact team for customers, you will maintain and project a professional company image through voice and online interactions and ensure the highest level of quality and customer satisfaction.Job Responsibilities:• Make calls professionally and provide information about products and services.• Obtain customers’ information by making telephone calls; interviewing clients through surveys and verifying the information.• Provide and collect details from customers regarding their requirements and collect information, details about customer complaints and feedback.• Keep records of customer interactions and transactions, details of inquiries, complaints, comments, and actions taken.• Update the information provided by customers in Salesforce (CRM) and assign it to relevant department.• Conduct aftersales survey with customers periodically to enhance customer experience.• Enter customer information into the Salesforce (CRM) for business acquisitions, retention and management.• Ensure to achieve quality assurance target on a weekly & monthly basis.• Perform any other related tasks as maybe required.Education and Experience:• Bachelor's degree in any field.• Minimum 2 years of relevant experience.
التعليقات
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