Service Engineer - Apple بدوام كامل في دبي
التخصص
تكنولوجيا المعلومات
نوع الدوام
دوام كامل
الخبرة
أي مستوى
الموقع
دبي
وصف الوظيفة
Job Summary & Purpose:Responsible for repairs of iPhones, MacBooks, iMacs, Apple Watches, and other Apple accessories, ensuring all repairs meet the required quality standards, daily productivity targets, and brand KPIs while delivering a positive customer experience that supports the service center’s NPS.Key Performance Areas (KPAs) & Principal Accountabilities Repair & Service DeliveryDiagnose and repair in-warranty and out-of-warranty laptops (MacBook, iMac) as well as iPhones, Apple Watches, and other Apple accessories.Ensure repairs are completed accurately and to the required quality standards. ProductivityAchieve the daily productivity targets set for the service center. Brand Compliance & KPIsDeliver service in line with Apple’s KPI requirements and service standards.Update brand systems daily to ensure accurate and timely records. Customer HandlingAttend to walk-in customers at the service center and resolve their technical queries. Customer Satisfaction (NPS)Maintain the service center’s NPS through high-quality workmanship and positive customer interaction.Qualitative RequirementsExperience(Yrs& Field) : 3-4 years’ experience managing repairs of all Apple productsEducational QualificationDiploma/ ITI in ElectronicsProfessional CertificationsACIT and ACMT certifications from AppleSkills & Abilities Interpersonal skills: Actively listens and speaks effectively and respectfully to others. Customer focus: Keeps the customer all the time while making decisions. Desire to learn: Seeks to acquire new knowledge to improve and develop Detail orientation: Completes tasks accurately with eye towards quality, process and procedures. Reliability: Completes tasks and achieves results with minimum oversight
التعليقات
لا توجد تعليقات منشورة حتى الآن.