Continuing Education Manager بدوام كامل في الإمارات العربية المتحدة
التخصص
التعليم والتدريس
نوع الدوام
دوام كامل
الخبرة
أي مستوى
الموقع
الإمارات العربية المتحدة
وصف الوظيفة
We're Hiring: Continuing Education ManagerLocation: United Arab Emirates (Remote)Employment Type: Full-TimeExperience Level: Mid-Level to SeniorWork Arrangement: Fully RemoteAbout UsWe are a globally focused organization committed to delivering high-quality continuing education, professional development, and lifelong learning opportunities for individuals, organizations, and communities.Our learning teams collaborate with subject-matter experts, instructors, employers, professional associations, academic partners, technology providers, and internal stakeholders to develop accessible, relevant, and measurable education programs that respond to evolving workforce and market needs.The RoleWe are seeking an experienced Continuing Education Manager to lead the development, management, and continuous improvement of continuing education and professional learning programs.The ideal candidate will oversee the full program lifecycle, from needs assessment and curriculum planning through course delivery, learner support, evaluation, certification, financial management, and program improvement.Key ResponsibilitiesDevelop and implement the continuing education strategy, portfolio, policies, standards, and annual operating plans.Conduct market, learner, employer, and workforce needs assessments to identify education opportunities.Develop and manage professional development, adult learning, certification, skills, and lifelong learning programs.Build and maintain a balanced portfolio of in-person, online, hybrid, and self-paced learning offerings.Identify emerging skills, industry trends, technology developments, and professional requirements that should inform new programs.Manage course planning, scheduling, enrollment, delivery, evaluation, and continuous improvement.Coordinate curriculum development and review with instructors, subject-matter experts, academic partners, and industry professionals.Ensure course content remains accurate, relevant, practical, current, and aligned with identified learner needs.Establish learning objectives, course outcomes, instructional standards, and assessment requirements.Recruit, evaluate, onboard, and manage instructors, facilitators, consultants, and subject-matter experts.Develop instructor guidelines, teaching standards, evaluation processes, and performance expectations.Coordinate accreditation, professional recognition, continuing education credits, certifications, and regulatory requirements where applicable.Manage learner registration, enrollment, attendance, completion, assessment, certification, and records.Ensure learners receive accurate information regarding schedules, requirements, fees, course materials, and completion criteria.Coordinate learner support and resolve enrollment, scheduling, academic, technical, and service-related issues.Develop and manage program budgets, pricing models, forecasts, revenue plans, and operating expenses.Monitor program profitability, cost efficiency, resource utilization, and financial performance.Develop corporate, government, professional, and institutional training partnerships.Work with employers and industry organizations to develop customized education and workforce-development programs.Coordinate marketing and communications activities to promote courses, programs, events, and learning opportunities.Support digital marketing, email campaigns, websites, registration platforms, and learner communications.Manage learning-management systems, customer relationship platforms, registration systems, and other education technologies.Use learner and program data to evaluate enrollment trends, engagement, completion, satisfaction, and financial performance.Establish quality-assurance processes for curriculum, instruction, learner support, assessment, and program administration.Collect and analyze learner, instructor, employer, and stakeholder feedback.Develop corrective actions and improvement plans based on program evaluations and performance data.Ensure learning programs are accessible and appropriately designed for diverse adult learners.Support online learning, virtual classrooms, digital resources, recordings, and self-directed learning solutions.Coordinate course materials, learning resources, assessments, certificates, and program documentation.Manage external education providers, technology vendors, consultants, and service partners.Establish vendor requirements, service levels, quality expectations, and performance measures.Maintain accurate program calendars, learner records, instructor records, course catalogs, contracts, and compliance documentation.Monitor enrollment forecasts and adjust course schedules, capacity, staffing, and resources accordingly.Identify underperforming programs and develop strategies to improve enrollment, learner outcomes, quality, or financial performance.Launch new programs and manage implementation plans, timelines, resources, communications, and readiness activities.Support organizational learning initiatives, workforce development, leadership development, and professional skills programs.Ensure education programs comply with applicable policies, regulations, accreditation requirements, accessibility standards, and privacy obligations.Prepare management reports covering enrollment, completion, satisfaction, revenue, costs, program performance, and improvement opportunities.Benchmark continuing education offerings against relevant competitors, institutions, professional organizations, and market practices.Identify opportunities for technology-enabled learning, automation, AI-supported education, and innovative instructional models.Lead continuous-improvement initiatives that strengthen learner experience, educational quality, operational efficiency, and program value.Key Performance IndicatorsEnrollment volume and enrollment growth.Course and program fill rates.Learner registration conversion rate.Course completion rate.Learner retention and repeat enrollment.Learner satisfaction and experience scores.Instructor satisfaction and performance.Learning outcome achievement.Assessment and certification success rates.Program revenue.Program profitability and contribution margin.Revenue per learner.Cost per learner.Budget variance.New program launch performance.Time to develop and launch new programs.Program utilization and capacity.Corporate and institutional partnership growth.Customized training revenue.Accreditation and compliance performance.Digital learning adoption.Online course engagement.Learner support response and resolution times.Course cancellation and withdrawal rates.Program quality and evaluation scores.Curriculum review completion.Vendor and partner performance.Marketing conversion and campaign effectiveness.Repeat learner and referral rates.Workforce and market relevance of course offerings.Continuous-improvement implementation and measurable impact.Ideal CandidateThe successful candidate should have strong experience in continuing education, professional development, adult learning, training management, academic program management, workforce development, or related education environments.The candidate should demonstrate:Strong understanding of adult learning and continuing education principles.Experience managing education or professional development programs from planning through delivery and evaluation.Strong curriculum and program-development capabilities.Experience working with instructors, facilitators, subject-matter experts, employers, and external education partners.Excellent project-management and organizational skills.Strong understanding of learner experience, enrollment operations, and education administration.Experience managing budgets, pricing, revenue, and program profitability.Familiarity with LMS, CRM, registration, virtual learning, and education-management technologies.Strong analytical skills and the ability to use data to improve program performance.Experience developing corporate, professional, or customized l
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