Guest Relations Officer بدوام كامل في دبي
The Luxury Collectionالتخصص
المطاعم والضيافة
نوع الدوام
دوام كامل
الخبرة
أي مستوى
الموقع
دبي
وصف الوظيفة
Additional InformationJob Number 26135656Job Category Rooms & Guest Services OperationsLocation Al Emreef Street, PO Box 118500, Dubai, United Arab EmiratesVIEW ON MAPSchedule Full TimeLocated Remotely? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about responding to guest inquiries. Instead, we want to create experiences that are memorable, personalized, and meaningful. Our Guest Relations Officers take the initiative to build strong guest connections and deliver exceptional service throughout every stage of the guest journey. They are empowered to anticipate needs, resolve concerns, and create positive experiences that exceed expectations.Whether welcoming guests, handling requests and concerns, coordinating with operational departments, managing guest feedback, or providing recommendations about hotel services and local attractions, the Guest Relations Officer plays a key role in enhancing guest satisfaction and loyalty. They serve as a trusted point of contact, ensuring every interaction reflects the highest standards of hospitality and professionalism.No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Relations Officers are expected to be highly visible throughout the property, engaging with guests, responding to service needs, and collaborating with associates across departments. Performing these responsibilities successfully and consistently is critical to delivering outstanding guest experiences and supporting business goals every day.Preferred QualificationsEducation: High school diploma or G.E.D. equivalent.Related Work Experience: Previous experience in guest relations, front office, customer service, hospitality, or a related field preferred.Supervisory Experience: No supervisory experience.License or Certification: None.Preferred Skills:Strong interpersonal and guest engagement skillsExcellent verbal and written communication abilitiesProblem-solving and conflict-resolution skillsAbility to handle guest concerns professionally and efficientlyStrong organizational and multitasking capabilitiesKnowledge of hotel operations and guest service standardsAbility to work flexible schedules, including evenings, weekends, and holidaysProficiency in spoken and written English; additional languages are an advantageAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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