Client Advisor And Sales Support (Grove Abu Dhabi) بدوام كامل في أبوظبي
التخصص
المبيعات
نوع الدوام
دوام كامل
الخبرة
أي مستوى
الموقع
أبوظبي
وصف الوظيفة
PositionEmbody the brand as a powerful Brand Ambassador and trusted advisor to every client. Through personalized service, expert product knowledge, and a genuine passion for exceeding expectations, the Client Advisor cultivates lasting relationships that drive sales and elevate the client experience.Job responsibilitiesDeliver an Exceptional Selling ExperienceAssist all clients/prospects entering the store, regardless of their needs (browsing, purchase, CARE, complaints), ensuring every interaction is handled with professionalism following brand Selling Experience and leaving a lasting positive impression.Keep client information up-to-date in the company's CRM system and execute 1-to-1 CRM initiatives, according to the received guidelines.Address complex clients' complaints with diplomacy, offering resolution strategies that uphold brand reputation while satisfying clients concerns.Serve as proactive liaison between clients and local/central service departments.Achieve and Exceed Sales Objectives and TargetsActively work towards meeting or exceeding individual sales targets as well as contributing to overall store KPIs.Prove Knowledge of Policies and ProceduresUnderstand and stay updated on all trainings and procedures to provide flawless experience and personalized advice to clients.Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.ProfileTechnical SkillsSelling TechniquesTech Savvy (including familiarity with CRM systems)Knowledge of luxury industryClient information management (CRM)Policy and procedure adherence (discounts, security, fiscal, legal regulations)Russian and English language requiredSoft SkillsClient-centric mindsetInterpersonal SavvinessClient Relationship DevelopmentAdaptabilityNegotiationCollaboration (ability to work in a team)Brand SensitivityCultural Curiosity and SensitivityOrganized and efficientDetail-oriented (with the ability to manage multiple tasks simultaneously)Ability to work in a fast-paced and target-oriented environment
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