Help Desk Coordinator بدوام كامل في أبوظبي
التخصص
تكنولوجيا المعلومات
نوع الدوام
دوام كامل
الخبرة
أي مستوى
الموقع
أبوظبي
وصف الوظيفة
Job PurposeTo provide proactive administrative and helpdesk support to the Operations and Property Management teams, ensuring smooth day-to-day operations, effective communication, accurate documentation, and timely reporting in line with company policies.Key ResponsibilitiesHelp Desk & Operations SupportManage and respond to all incoming helpdesk calls and service requests in a timely manner.Support end users and service providers, coordinating actions and follow-ups.Escalate issues, complaints, and operational concerns to management when required.Provide prompt administrative support and respond to employee queries.Administration & Office ManagementProvide administrative support to Operations Managers, Property Managers, and Assistant Property Managers.Maintain accurate records, databases, and filing systems (electronic and physical).Manage schedules and diaries to ensure efficient coordination of activities.Monitor office supplies, manage inventory, and coordinate replenishment.Coordinate office maintenance and resolve day-to-day office issues.Documentation & ReportingMaintain, update, and control SOPs, operational manuals, and shared drive documentation.Ensure property manuals are updated and consistent across all sites.Prepare daily, weekly, monthly, and ad hoc operational reports as required.Maintain transmittal logs, attendance records, leave records, and operational files.Support document control activities as assigned.CoordinationLiaise with internal departments including HR, Finance, Procurement, IT, and service partners.Coordinate and support administrative staff such as drivers, cleaners, and office assistants.Perform additional duties as assigned by management.Key Performance Indicators (KPIs)Timely submission of monthly inventory reports.Regular updates of SOPs and operational manuals.Accurate and timely operational and security reporting.Daily maintenance of incoming and outgoing document logs.Qualifications & ExperienceEducationDiploma in any discipline (Administration preferred).Office Management certification is an advantage.ExperienceMinimum 3 years’ experience in administration or helpdesk/office coordination.Skills & KnowledgeStrong knowledge of office administration and documentation control.Familiarity with ERP or back-office systems.Advanced MS Office skills.Excellent communication, organization, and attention to detail.Job ChallengesManaging urgent and short-notice requests.Flexibility in working hours and duties based on operational needs.
التعليقات
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