موظف خدمة عملاء Customer Service Officer بدوام كامل في دبي
التخصص
خدمة العملاء
نوع الدوام
دوام كامل
الخبرة
أي مستوى
الموقع
دبي
وصف الوظيفة
💬 WE’RE HIRING: Customer Service Officer📍 Location: Dubai, United Arab Emirates🕒 Employment Type: Full-Time💼 Experience Level: Entry-Level to Mid-Level🌐 Work Arrangement: On-site / HybridAre you passionate about helping customers and creating a positive service experience? 🌟 We’re looking for a professional Customer Service Officer to support customers, handle daily inquiries, and ensure efficient and high-quality service across all customer touchpoints.💬 ROLE RESPONSIBILITIES✅ Respond to customer inquiries via phone, email, chat, and in-person channels.✅ Provide accurate information regarding products, services, orders, and procedures.✅ Handle customer requests, complaints, and service issues professionally.✅ Follow up on customer cases and ensure timely resolution.✅ Record customer interactions, requests, and feedback accurately in CRM systems.✅ Coordinate with internal departments to resolve customer-related issues.✅ Maintain strong and professional relationships with customers.✅ Process service requests, documents, bookings, or orders when required.✅ Monitor customer feedback and highlight recurring issues to management.✅ Meet service quality, response-time, and customer satisfaction targets.✅ Maintain a professional and positive attitude in all customer interactions.🎯 QUALIFICATIONS✔️ Bachelor’s degree or equivalent qualification preferred.✔️ 1–3 years of experience in customer service, administration, or a related role.✔️ Excellent verbal and written communication skills.✔️ Strong interpersonal, organizational, and problem-solving abilities.✔️ Comfortable using CRM systems, Microsoft Office, and communication platforms.✔️ Customer-focused, patient, professional, and detail-oriented.✔️ Ability to manage multiple requests in a fast-paced environment.✔️ UAE or GCC customer service experience is an advantage.🌟 WHY JOIN US?🤝 Work in a professional and supportive customer-focused environment.📈 Develop strong communication and customer relationship skills.🚀 Gain valuable experience across different business functions.💼 Enjoy opportunities for professional development and career progression.🌍 Build your career in Dubai’s dynamic business environment.🔥 APPLY NOW!Ready to take the next step in your customer service career?📩 Send your updated CV and apply today for the Customer Service Officer position in Dubai.
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