Information Technology Infrastructure Engineer بدوام كامل في أبوظبي
التخصص
تكنولوجيا المعلومات
نوع الدوام
دوام كامل
الخبرة
أي مستوى
الموقع
أبوظبي
وصف الوظيفة
Job SummaryWe are seeking experienced L3 IT Support Engineers to provide advanced technical support across infrastructure, applications, and network environments. The role focuses on complex issue resolution, root cause analysis, system administration, and ensuring high availability of IT services in line with SLAs.Key ResponsibilitiesProvide advanced (L3) technical support for escalated hardware, software, and network issuesPerform in-depth troubleshooting and root cause analysis (RCA) for recurring and critical incidentsManage and administer Active Directory (user management, group policies, access control)Support and troubleshoot Microsoft Office 365 and related services (Exchange Online, Teams, SharePoint)Handle incident, problem, and change management as per ITIL practicesMonitor system performance and ensure high availability and uptimeWork on patching, system upgrades, and configuration managementCollaborate with infrastructure, network, and security teams for issue resolutionMaintain and improve documentation, SOPs, and knowledge baseSupport on-call rotations and critical incident managementRequired Skills & Qualifications6 years of minimum experience in IT Support / Infrastructure SupportStrong troubleshooting expertise in Windows environments, hardware, and enterprise applicationsHands-on experience with Active Directory (GPOs, user access, security policies)Strong knowledge of Microsoft Office 365 administration and supportExperience with ticketing tools (ServiceNow, Jira, Zendesk, etc.)Solid understanding of networking concepts (DNS, DHCP, TCP/IP, VPN)Experience in incident management, problem management, and RCAAbility to handle high-priority incidents and escalationsGood communication and stakeholder handling skillsPreferred / Nice-to-Have SkillsITIL Foundation certificationExperience with Azure / Microsoft 365 Admin CenterExposure to endpoint management tools (Intune, SCCM)Knowledge of security best practices and compliance standardsExperience in enterprise or managed services environments
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