موظف خدمة عملاء Customer Service Managr / Store Managr / Customer Service Supervisor بدوام جزئي في أبوظبي
التخصص
خدمة العملاء
نوع الدوام
دوام جزئي
الخبرة
أي مستوى
الموقع
أبوظبي
وصف الوظيفة
Customer Service Manager / Store Manager / Customer Service Supervisor📍 Location: United Arab Emirates (UAE)🏡 Work Arrangement: Fully Remote / Hybrid Options Available, Subject to Employer Requirements🕒 Employment Type: Full-time / Part-timeAbout the RoleWe are seeking motivated, customer-focused, and experienced professionals for the positions of Customer Service Manager, Store Manager, and Customer Service Supervisor to support customer relationship management, business operations, service quality, team coordination, and operational performance within the United Arab Emirates.These combined roles are suitable for individuals with strong leadership, communication, organizational, problem-solving, and customer relationship management skills, together with experience in customer service operations, team supervision, business administration, retail management, sales support, and service improvement.The successful candidates will help oversee customer service activities, manage customer enquiries, coordinate daily operational tasks, resolve service issues, monitor team performance, and maintain high standards of customer satisfaction. Depending on the position, responsibilities may also include supervising customer service representatives, managing store-related administrative activities, monitoring sales performance, coordinating staff schedules, preparing operational reports, and implementing service improvement strategies.Working closely with management, customer service teams, sales departments, operations personnel, suppliers, and other relevant stakeholders, the successful candidates will contribute to efficient business operations, improved customer retention, effective complaint resolution, and consistent service delivery.This opportunity offers a professional working environment with remote and hybrid working options for suitable customer service management, administrative, operational coordination, and supervisory responsibilities, subject to employer policies and job requirements. Candidates will have opportunities to strengthen leadership capabilities, develop customer experience strategies, improve operational efficiency, and build long-term careers in customer service and business management.Key ResponsibilitiesOversee and coordinate daily customer service activities to ensure efficient operations and consistent service quality.Manage customer enquiries through email, telephone, live chat, online platforms, and other approved communication channels.Ensure customers receive accurate, timely, professional, and helpful responses to questions about products, services, orders, payments, and company policies.Supervise customer service representatives and provide guidance on service standards, communication procedures, and complaint handling.Monitor customer interactions to ensure compliance with company policies, service standards, and customer experience guidelines.Handle complex customer complaints, escalated enquiries, service disputes, and sensitive customer issues professionally.Investigate recurring customer concerns and implement appropriate corrective actions.Develop and maintain effective customer service procedures, response guidelines, and escalation processes.Monitor customer satisfaction, service response times, resolution rates, customer feedback, and other key performance indicators.Prepare regular customer service reports, operational summaries, performance analyses, and management updates.Identify opportunities to improve customer satisfaction, reduce complaints, and strengthen customer loyalty.Coordinate with sales, logistics, finance, operations, and other departments to resolve customer issues efficiently.Maintain accurate customer records, service histories, complaint documentation, and follow-up records.Ensure customer information is handled securely and confidentially in accordance with company policies and applicable data protection requirements.Support customer retention initiatives, loyalty programs, feedback campaigns, and customer relationship management activities.Assist with the development and implementation of customer service policies, operational procedures, and service quality standards.Train team members on communication techniques, complaint resolution, customer relationship management systems, and service procedures.Conduct performance reviews, provide constructive feedback, and support employee development where required.Coordinate staff schedules, workload allocation, task assignments, and service coverage based on business requirements.Monitor employee productivity, service quality, attendance, and performance against established objectives.Encourage teamwork, accountability, professional conduct, and continuous improvement across customer service teams.Support recruitment, onboarding, induction, and training activities for new customer service employees where applicable.Manage customer feedback and identify recurring trends, service gaps, and opportunities for operational improvement.Coordinate follow-up activities to ensure customer concerns are resolved within agreed service timelines.Maintain updated information regarding company products, services, pricing, promotions, warranties, and operational policies.Assist customers with order status enquiries, delivery updates, payment concerns, cancellations, returns, exchanges, and refund requests where applicable.Coordinate with relevant departments to investigate transaction discrepancies, order delays, and service delivery issues.Support the development of customer communication templates, frequently asked questions, service scripts, and knowledge base materials.Use customer relationship management (CRM) systems, helpdesk software, reporting tools, and digital communication platforms to monitor service activities.Review customer service workflows and recommend automation, process improvements, and digital solutions where appropriate.Support store management activities, including daily operational planning, employee coordination, sales monitoring, and administrative reporting, where relevant to the assigned position.Assist in monitoring store performance, customer experience standards, product availability, and operational efficiency for Store Manager responsibilities.Coordinate with inventory, procurement, and logistics teams to address stock availability, order fulfilment, and product-related customer concerns.Monitor sales reports, customer purchasing patterns, promotional performance, and service-related sales opportunities where applicable.Support the implementation of promotional campaigns, customer engagement initiatives, and service improvement projects.Ensure business activities comply with internal policies, operational procedures, and applicable UAE regulations.Identify operational risks, recurring service problems, and potential inefficiencies, recommending practical solutions to management.Participate in management meetings, team briefings, service reviews, and business improvement discussions through online or approved communication channels.Provide regular updates to senior management regarding customer satisfaction, operational performance, staffing needs, and service improvement initiatives.Maintain accurate digital records of customer interactions, staff performance, service incidents, and operational activities.Support cross-departmental collaboration to improve service consistency and overall business performance.Perform other reasonable customer service, supervisory, store management, administrative, and operational duties assigned by management.What We're Looking ForStrong verbalQualificaçõesexperiência comprovada em gestão escolar ou gestão de organizações educacionais incluindo planejamento estratégico tomada de decisão e acompanhamento de resultados.formação superior completa em pedagogia administração gestão educacional ou áreas relacionadas sendo desejável pós-graduação em educação gestão escolar ou liderança organizacional.
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