Support And Onboarding Executive بدوام كامل في دبي
التخصص
خدمة العملاء
نوع الدوام
دوام كامل
الخبرة
أي مستوى
الموقع
دبي
وصف الوظيفة
Job DescriptionThe Support & Onboarding Executive is responsible for providing operational and technical distribution support to hotels and distribution partners across the MEA region. The role coordinates distribution-related requests, troubleshooting, and issue resolution, while managing the onboarding and system implementation of new and converting properties. This includes coordinating system setup, connectivity, rate and room mapping, content validation, testing, and channel activation to ensure properties are fully operational across all relevant distribution channels.Key Job ResponsibilitiesDistribution SupportManage the regional distribution support mailbox and ticketing system.Monitor, prioritize, and follow up on support requests to ensure timely resolution.Provide first-line support for connectivity, rate and inventory discrepancies, room mapping, and channel activation.Coordinate with hotels, internal teams, technology providers, and distribution partners to resolve issues.Escalate unresolved issues and maintain accurate support records and reports.Property Onboarding & ImplementationCoordinate distribution onboarding for new hotel openings and brand conversions.Liaise with hotel teams and corporate departments to ensure timely completion of onboarding requirements.Coordinate property setup across CRS, PMS, Channel Managers, GDS, and OTA platforms.Manage room and rate mapping, connectivity, and property content validation.Coordinate system testing, channel activation, and go-live readiness.Monitor post-launch performance and ensure outstanding issues are resolved.Systems & Process ImprovementMaintain accurate onboarding records, trackers, and system configurations.Update support documentation, onboarding checklists, and SOPs.Identify recurring issues and recommend process improvements.Ensure compliance with regional distribution standards and procedures.Undertake any additional duties as assigned.Qualifications & ExperienceBachelor's degree in Hospitality Management, Business Administration, IT, or a related field.3–5 years of experience in hotel distribution, reservations, revenue, or hotel systems support.Knowledge of CRS, PMS, Channel Managers, GDS, and OTA platforms.Understanding of room and rate mapping, connectivity, and distribution processes.Experience in hotel openings, brand conversions, or distribution onboarding is preferred.Experience with OPERA PMS and distribution connectivity providers is an advantage.Strong Microsoft Office and English communication skills.Previous experience with Millennium Hotels & Resorts systems is an advantage.Job DetailsRole Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://www.millenniumhotels.com Job Function: Customer Service Company Industry/Sector: HospitalityWhat We OfferAbout The CompanySearching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.ReportDisclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [بيانات التواصل متاحة عبر زر التقديم].
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