Floor Manager - Abu Dhabi The Grove بدوام كامل في أبوظبي
التخصص
المبيعات
نوع الدوام
دوام كامل
الخبرة
أي مستوى
الموقع
أبوظبي
وصف الوظيفة
Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.DescriptionWe are looking for a passionate talent to build our customer experience.The candidate will join the store team located in Abu Dhabi.The position will report directly to the Store Manager.MISSIONThe Floor Manager supports the management team in organizing, planning, and implementing strategies to achieve sales goals. They provide excellent customer service by assisting customers, addressing questions, and resolving any issues. The Floor Manager also helps monitor sales performance and assists with team training when needed.Essential Duties And ResponsibilitiesCollaborate closely with the Management to achieve sales objectives by implementing sales strategies and monitoring main sales KPI’sSupport the Management in guiding the team in order to achieve commercial targets, granting customer satisfaction and the respect of the qualitative standardActively participate in the sales process and in customer interaction by providing detailed product information, suggesting complementary items, and implementing up-selling and cross-selling strategiesSupport the team in providing customer insight about pricing and timing of all store ser-vices availableEnhance customer satisfaction and ensure strong customer relationships are built, through constant follow up with the team, by listening customer feedback, and building personalized customer experiencesBuild relationships with our community and act as a Brand Ambassador and as an exam-ple for the team by engaging in customer interactionsEnsure a high level of customer satisfaction, driving database development, and ensuring that customers are properly registered on the Golden App for effective customer segmen-tation and profilingDrive Omni channel sales in a fast-paced environment by utilizing all available tools and technologyEnsure that the team proactively manage clienteling activities in coordination with CRM departmentActing as a brand ambassador, convey the brand’s vision and heritage to colleagues and clients, representing its values and shares with the team helpful insight about iconic products/elementsActively contribute to the overall store presentation, maintaining appropriate visual dis-play and store standards, and ensuring that products are showcased accordingly with the brand's image and standards to boost salesIs always prepared on training manual on all GG collections and categories and is able to train the teamSupport and inspire the new staff throughout the onboarding experienceAssist the Management in overseeing and supervising daily store operations, including opening and closing procedures, security measures, returns, cash handling operations and maintaining compliance with GDPR and health & safety standardsAdopt IT and digital commercial tools and systems (Golden App, Sales Force, Xstore, Stealth) and make sure the staff is well trained and aware.Key RequirementsFluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.Sales background: previous experience preferably in retail sector in similar roleStrong communication skills, with the ability to listen actively and engage thoughtfullyA problem solver who can identify issues, evaluate solutions, and make informed decisionsA team player who values collaboration and can work towards common goalsEffective time management, prioritizing tasks efficientlyLocation: Abu Dhabi The GrovePlease be informed that if your profile aligns with the role's requirements, Golden Goose may rely on one of our recruiting partners to reach out to you. For details on how we process your personal data, please refer to our Privacy Policy: https://iaagmj.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/GG/pages/20039 Should you need any futher information, please feel free to get in touch privacy@goldengoose.com.We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.
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