Customer Experience Manager بدوام كامل في أبوظبي
التخصص
خدمة العملاء
نوع الدوام
دوام كامل
الخبرة
أي مستوى
الموقع
أبوظبي
وصف الوظيفة
We are looking for a professional, customer-focused, and motivated Customer Experience Manager to oversee customer service activities and improve the overall customer journey. The successful candidate will help maintain high service standards, build strong customer relationships, resolve customer concerns, and work with different departments to enhance customer satisfaction and loyalty.Key ResponsibilitiesOversee daily customer experience and service operationsDevelop and maintain customer service standards and proceduresMonitor customer feedback, reviews, and satisfaction levelsHandle customer complaints, escalations, and complex service issues professionallyEnsure customer inquiries and concerns are addressed promptly and effectivelyBuild and maintain positive relationships with customersIdentify customer needs and recommend appropriate solutionsSupervise, guide, and support customer service team membersProvide training and coaching to improve communication and service qualityMonitor customer interactions and ensure consistent service standardsAnalyze customer feedback and identify opportunities for improvementCollaborate with sales, operations, and other departments to resolve customer issuesDevelop initiatives to improve customer satisfaction, engagement, and retentionPrepare reports on customer feedback, complaints, and service performanceMaintain accurate customer records and protect confidential informationReview service procedures and recommend improvements to managementSupport customer loyalty programs, surveys, and engagement activitiesMonitor service performance and follow up on unresolved casesEnsure company policies and customer service guidelines are followedPerform other duties assigned by managementRequirementsFresh graduates and candidates without prior management experience are welcome to applyPrevious experience in customer service, hospitality, retail, sales, or operations is an advantage but not requiredCustomer-focused, patient, responsible, and willing to learnGood communication and interpersonal skillsStrong teamwork and leadership potentialExcellent problem-solving and conflict-resolution abilitiesAble to handle difficult situations calmly and professionallyGood organizational and time-management skillsDetail-oriented with a commitment to service qualityComfortable using computers, office software, and customer service systemsBasic English communication skills are preferredPositive attitude and ability to work in a fast-paced environmentMotivated to develop a career in customer experience and service managementWhat We OfferOn-the-job training and professional guidanceFriendly and supportive working environmentCareer development and promotion opportunitiesOpportunity to gain valuable customer service and management experienceStable employment with long-term career opportunitiesIf you are passionate about customer satisfaction, enjoy helping people, and are eager to develop your professional skills, we welcome you to apply for this position
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