Telecommunications Agent (Telephone Operator) بدوام كامل في رأس الخيمة
التخصص
المطاعم والضيافة
نوع الدوام
دوام كامل
الخبرة
أي مستوى
الموقع
رأس الخيمة
وصف الوظيفة
Company DescriptionRixos Bab Al Bahr is a world-class five-star luxury beachfront resort located on Al Marjan Island in Ras Al Khaimah, UAE, renowned for delivering authentic Turkish hospitality with exceptional service standards while redefining modern luxury through its innovative ultra all-inclusive concept, offering guests a unique and immersive holiday experience that combines elegant accommodation, a wide selection of international and specialty dining venues, vibrant entertainment, extensive leisure and recreational facilities, family-friendly programs, wellness and spa experiences, and personalized service, all set against a stunning backdrop of pristine beaches and the Arabian Gulf, making it a distinguished destination for families, couples, and luxury travelers seeking comfort, excellence, and unforgettable memories.What We OfferWe offer a supportive and multicultural work environment with opportunities for career growth and professional development, competitive benefits, training to international luxury standards, and the chance to build a long-term career within a globally recognized hospitality brand.Salaries And BenefitsCompetitive SalaryDuty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaksVacation tickets /benefits provided by the hotelAccommodation and Medical Insurance ProvidedJob DescriptionAnswer all incoming and internal calls promptly, professionally, and in accordance with luxury service standardsProvide accurate information about resort facilities, services, events, dining options, and operating hoursHandle guest requests efficiently and route them to the appropriate department (Housekeeping, Front Office, Concierge, Engineering, etc.)Take and relay wake-up call requests, ensuring they are executed accurately and on timeManage emergency calls calmly and follow established safety and security proceduresMaintain guest confidentiality and handle sensitive information with discretionLog guest requests, complaints, and follow-ups in the system to ensure timely resolutionCoordinate with front office and guest services to support VIPs, special requests, and personalized servicesOperate the hotel’s PBX/telephone system and ensure correct call routingHandle international calls and assist guests with language or communication needs when requiredMaintain a courteous, calm, and polished telephone etiquette at all timesSupport other departments during peak hours or special events as neededQualificationsExcellent verbal communication and listening skillsPleasant voice and professional telephone mannerStrong knowledge of resort services and layoutAbility to multitask and remain calm under pressureCustomer-focused mindset aligned with luxury hospitality standardsMinimum 1 year experience in a similar role within 5 star luxury propertyFluent on English languaage any additional language (Russian) is an asset.
التعليقات
لا توجد تعليقات منشورة حتى الآن.