موظف خدمة عملاء Customer Service Representative بدوام كامل في عجمان
التخصص
خدمة العملاء
نوع الدوام
دوام كامل
الخبرة
أي مستوى
الموقع
عجمان
وصف الوظيفة
Company Description Ajman Television is a UAE-based media organization serving diverse audiences with informative, educational, and entertainment programming. The channel focuses on delivering high-quality content that reflects local culture while appealing to a broader regional viewership. Ajman Television values professionalism, collaboration, and continuous improvement in all aspects of its operations. Team members work in a dynamic environment that supports learning, innovation, and excellent service to viewers and partners.Role Description This is a full-time, on-site Customer Service Representative role based in Ajman, UAE. The Customer Service Representative will handle incoming calls, messages, and inquiries from viewers, advertisers, and partners, providing accurate information and timely assistance. Responsibilities include documenting and tracking customer interactions, resolving complaints or escalating issues when necessary, and ensuring that all queries are addressed in line with company policies and service standards. The role involves coordinating with internal departments to follow up on customer requests, updating customer records, and contributing to service improvement by sharing feedback and trends. The Customer Service Representative will maintain a professional and courteous demeanor, represent Ajman Television’s brand values, and support overall viewer and client satisfaction.Qualifications Ability to deliver high-quality Customer Service and support strong Customer Experience.Skills in Customer Support and maintaining Customer Satisfaction across various communication channels.Experience working as Customer Service Representatives or in similar client-facing roles.Strong verbal and written communication skills in English; Arabic proficiency is an advantage.Excellent interpersonal skills, active listening, and problem-solving abilities.Comfort with using telephone systems, CRM tools, and basic office software.Ability to work on-site in Ajman, manage time effectively, and handle multiple inquiries simultaneously.Previous experience in media, broadcasting, or related industries is a plus; a diploma or degree in communications, business, or a related field is preferred.
التعليقات
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