Senior Manager – Retail Operations & Technology بدوام كامل في أبوظبي
التخصص
تكنولوجيا المعلومات
نوع الدوام
دوام كامل
الخبرة
أي مستوى
الموقع
أبوظبي
وصف الوظيفة
Role PurposeWe are looking for an experienced Senior Manager – D365 Retail Technology to lead the technology landscape supporting grocery retail store operations, with strong hands-on expertise in various Microsoft Dynamics 365 modules such as Store CommerceThe role will be responsible for managing, enhancing, and supporting D365 Retail applications and related store technology, ensuring seamless and reliable operations across stores. The ideal candidate should combine strong technical expertise with retail business knowledge, particularly in grocery, and be comfortable working hands-on with application configuration, integrations, troubleshooting, and solution design.Key Responsibilities1. D365 Retail / Commerce Technologya. Own and manage the various Microsoft Dynamics 365 Commerce/Retail modules in application landscape supporting grocery store operations.b. Provide hands-on technical leadership for various D365 Commerce modules, POS, Store Commerce, pricing, promotions, inventory, product management, and related retail capabilities.c. Work as Solution Architect and define solutions, configuration for customization and lead the team on enhancements, upgrades, and technical troubleshooting across D365 Retail.d. Review business requirements and translate them into scalable D365 technical solutions.e. Drive application performance, stability, security, and availability across the retail environment.f. Drive adoption of digital tools across stores and operationsg. Evaluate new Microsoft/D365 capabilities and identify opportunities for automation and process improvement.Ensure appropriate application architecture, coding standards, configuration, and technical documentation2. Integrations & Retail Ecosystema. As IT Workstream Lead manage integrations between D365 and other retail applications, including:a. Payment gateways and payment terminalsb. ERP and Finance systemsc. E-commerce platforms and Loyalty systemsd. Pricing and promotion enginese. Third-party store applicationsb. Troubleshoot integration failures and ensure data consistency across systems.c. Work with integration teams on APIs, middleware, batch interfaces, and real-time integrations.3. IT POS Retail Operationsa. As IT Workstream lead for POS the role expectation is to work closely with Store Operations, Merchandising, Supply Chain, Finance, IT, and Business teams to understand operational requirements.b. As IT Retail POS Workstream lead Support critical grocery retail processes including:o POS and checkout operationso Product and assortment managemento Pricing and promotionso Returns and refundso Customer and loyalty transactionso Tender and payment processingo Online/offline store operationsc. As Retail Tech Lead Ensure D365 solutions effectively support high-volume grocery transactions and store requirements.4. IT POS Application Supporta. As IT Workstream lead, Own the production support and application management of D365 Retail applications.b. Establish and manage incident, problem, change, and release management processes.c. Lead resolution of critical production incidents impacting stores and customers.d. Monitor application health, interfaces, transaction flows, and system performance.e. Identify recurring issues and drive permanent corrective actions.f. Define and monitor SLAs/KPIs for application support.g. Ensure strong business continuity, disaster recovery, and operational readiness.5. Project & Change Managementa. Lead retail transformation and system implementation projectsb. Manage budgets, timelines, and risksc. Drive change management and user adoption initiativesd. Ensure smooth rollout of new processes and technologiesRequired Qualifications & Experience1. Bachelor’s or master’s degree in business, Retail Management, IT, or related field2. 10–15+ years of experience in retail operations and/or retail technology3. Strong experience and hands on experience with various retail technology systems like Microsoft Dynamics 365 Commerce or similar platforms4. Worked as Solution Architect for Retail Tech with various D365 commerce modules and their integrations5. Experience with Azure integration technologies, APIs, middleware, and cloud services.6. Good understanding of SQL/database concepts and troubleshooting.7. Experience with application monitoring, performance optimization, and production support.8. Knowledge of DevOps, CI/CD, source control, and release management.9. Proven leadership and stakeholder management skills10. Experience in large-scale retail transformationsCore Competencies1. Strong hands-on expertise in Microsoft Dynamics 365 Commerce2. POS & Store Technology configuration, extensions, offline/online operations, transaction processing, returns/refunds, tender management and store hardware integrations.3. Solution Architecture with Third Party Inetgrations Designing and Solutioning4. Working knowledge of Microsoft Azure, Azure Integration Services, APIs, middleware, messaging, batch and real-time integration patterns.5. Ability to lead technical teams, review designs/code, establish engineering standards, manage vendors and provide technical direction across multiple workstreams6. Problem-solving & decision-making7. Change managementKey Performance Indicators (KPIs)1. POS uptime – Availability of Store Commerce / POS systems2. On-time delivery (%) – % of milestones delivered as per project plan3. SLA adherence4. Requirement coverage – % of business requirements successfully implemented5. Performance improvements (POS speed, batch jobs, sync time)6. SOPs and policies compliance
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