Sr. Specialist – Applications بدوام كامل في أبوظبي
التخصص
تكنولوجيا المعلومات
نوع الدوام
دوام كامل
الخبرة
أي مستوى
الموقع
أبوظبي
وصف الوظيفة
Core ResponsibilitiesReceives support requests,diagnoses the problems,and works on solution to ensure smooth operations.Installs software, configures applications/licenses, and solveslog in/passwords issues.Creates emails accounts, creates active directories for new users,assign telephone extensions, and disables accounts of separating users.Ensures that application backups are done on a regular basisand fine-tunes all applications to attain peek system performance.Assists in performing user migration to new softwareor to updated software versions and ensures system integrity in the migration process.Implements new softwareto enhance the ability of troubleshooting problemsand streamlining IT responsiveness and assistance.Records employee queriesand analyses supportrequest database to identify trends and underlying problems.Provides statistical data and reportson regular and ad-hoc basisfor management and key departments.Provides enhancement requestfeedback to IT regarding technology environment and customer needs through the defined processes.Ensures the effective and timely resolution of technical customer problems; keeps customersinformed of the status of their requestand finally informsthe service desk with status of calls and solutions, post completion.Undertakes any other responsibilities in the department, as directed by the Head of DepartmentMinimum 4 years of experience in IT with previous experience in Banking or Finance IndustryWorking experience in the UAE, with appropriate familiarity with the UAE market and regulationsProficient in the Arabicand English languagesStrong analytical and problem-solving skills
التعليقات
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