Bellman بدوام كامل في دبي
التخصص
المطاعم والضيافة
نوع الدوام
دوام كامل
الخبرة
أي مستوى
الموقع
دبي
وصف الوظيفة
Job Location:NH Collection Ibn Battuta HotelNH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments.We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.We are seeking a professional and customer-focused Bellman to join our hospitality team at NH Collection Dubai Ibn Battuta. As a Bellman, you will be the first point of contact for our guests, providing exceptional service and assistance with luggage, directions, and general guest inquiries. This role is essential to creating a welcoming and seamless experience for all visitors to our property.Key ResponsibilitiesGreet guests upon arrival and departure with a warm, professional demeanorAssist guests with luggage handling, room delivery, and transportation of packagesProvide accurate information about hotel facilities, local attractions, dining options, and servicesRespond promptly to guest requests and special needs with a helpful and courteous attitudeMaintain cleanliness and organization of lobby, entrance areas, and luggage storage facilitiesCoordinate with front desk and housekeeping teams to ensure seamless guest experiencesOperate elevators and assist guests with navigation throughout the hotelHandle guest concerns and complaints professionally, escalating issues when necessaryPerform light maintenance tasks and report any facility issues to managementMaintain a professional appearance and adhere to hotel dress code standards at all timesMultitask effectively during peak hours while maintaining service qualityQualifications & SkillsHigh school diploma or equivalentPrevious experience in hospitality, hotel operations, or customer service (preferred)Excellent interpersonal and communication skills in English; multilingual abilities are advantageousStrong physical fitness and ability to lift and carry luggage regularlyExceptional attention to detail and organizational skillsAbility to remain calm and professional in high-pressure situationsReliable time management and punctualityProblem-solving abilities and proactive approach to guest satisfactionFlexibility to work various shifts, including evenings, weekends, and holidaysKnowledge of hotel operations and guest service standards (preferred)Ability to work collaboratively as part of a teamProfessional demeanor and commitment to delivering outstanding customer service.Not the right fit? Set up email alerts as new job postings become available that meet your interest!
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