Guest Relations Hostess/Host بدوام كامل في دبي
التخصص
المطاعم والضيافة
نوع الدوام
دوام كامل
الخبرة
أي مستوى
الموقع
دبي
وصف الوظيفة
Company DescriptionHyde is much more than a brand – it is a state of mind. We celebrate the true spirit of discovery and the adventure of human connection. Authentically personal and captivating iconic moments.Job DescriptionEnsure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departureEnsure all members consistently receive all benefits, and repeat guests and other VIPs receive special recognition and serviceMeet and greet VIP guests personally and liaise closely with Concierge for hotel events, restaurant promotions, limousine requirements, and special VIP requests or preparationsPrepare compendiums prior to guest arrival and check-in system entries as necessaryMaintain close contact with Concierge for new arrivals and departuresUpdate and maintain repeat guest history system with accurate and detailed informationPromote inter-hotel sales and in-house facilities to enhance guest experience and revenue opportunitiesSend prepared welcome cards and amenities to guest rooms prior to arrivalAttend to special requests by guests with professionalism and efficiencyHandle guest complaints and refer them as necessary, ensuring follow-up on corrective actions and guest satisfaction resolutionReview arrival lists for all arrivals and VIPs to verify room allocations, amenities, and special requestsPrepare requisitions for amenities on a timely basis to support seamless guest experiencesParticipate in regular meetings with Guest Relations team members and Butlers staff to facilitate communications and ensure smooth operationsCollect and document guest feedback to identify service improvement opportunities and share insights with managementTrain and mentor junior Guest Relations staff on service standards, systems, and best practicesCoordinate with multiple departments including Housekeeping, Food & Beverage, and Facilities to ensure exceptional service deliveryAdhere to all Occupational Health & Safety policies and proceduresPerform related duties and special projects as assigned by managementQualificationsMinimum 2 years of Guest Relations experience preferably in a four or five-star hotelExcellent verbal and written communication skills in English; multilingual abilities are highly preferredProven experience in guest relations, hospitality, or customer-facing rolesStrong interpersonal skills with the ability to build rapport quickly with diverse guestsExceptional organizational and time management abilitiesProficiency with hospitality management systems and basic computer applicationsOutstanding problem-solving and conflict resolution skillsProfessional appearance and demeanor with strong etiquette standardsAbility to multitask and prioritize effectively in a fast-paced environmentFlexibility to work various shifts, including evenings and weekends as requiredAbility to remain calm and professional under pressure
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