Senior IATA Ticketing & Corporate Travel Specialist بدوام كامل في أبوظبي
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متفرقات
نوع الدوام
دوام كامل
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أي مستوى
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أبوظبي
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Job Title: Senior IATA Ticketing & Corporate Travel SpecialistLocation:Abu Dhabi, UAEAbout the CompanyWe are a dynamic and fast-growing AI & IT company specialising in cutting-edge technology solutions for businesses of all sizes. As we continue to expand, we are seeking a highly skilled, detail-oriented, and motivated Senior IATA Ticketing & Corporate Travel Specialist to join our team.Role ObjectiveWe are seeking a highly experienced travel professional to help establish and operate our in-house travel agency and corporate travel function.This is not a basic reservation-agent position.The successful candidate must have strong hands-on expertise in IATA ticketing, BSP operations, GDS systems, international airfare optimization, complex ticket servicing, airline relationships, hotel contracting and global hotel loyalty programs.Our objective is to build a professional travel operation capable of securing the best combination of:AirfareFlexibilityRefundabilityChange conditionsRoutingBaggageCorporate benefitsHotel ratesLoyalty benefitsVIP traveler experienceAcross worldwide travel.Mandatory QualificationsCandidates must demonstrate:IATA / Airline TicketingRecognized professional airline reservation and ticketing training/certificationStrong knowledge of IATA ticketing proceduresPractical experience working within an IATA-accredited travel agencyStrong knowledge of BSP and BSPlinkExperience with airline ticketing authoritiesUnderstanding of BSP reporting and settlementExperience managing ADMs and ACMsMinimum 3–5 years of hands-on international ticketing experienceAdvanced GDS ExpertiseAdvanced hands-on knowledge of at least one major GDS is mandatory:Amadeus – strongly preferredSabreTravelport / GalileoCandidate must be capable of independently handlingPNR creation and managementFare pricingFare constructionTicket issuanceTicket reissuance/exchangeRefundsVoidsEMDsAncillary servicesSeat assignmentsSpecial service requestsQueue managementSchedule changesAirline waiversInvoluntary changesComplex international itinerariesCandidates who only have experience using consumer booking websites will not be considered equivalent to experienced GDS ticketing professionals.Advanced Airfare OptimizationThe candidate must understand how to find the best overall airfare rather than simply accepting the first fare returned by a booking system.Strong experience required inPublished faresPrivate faresNegotiated faresCorporate faresAirline promotional faresFare familiesFare basis codesRouting rulesStopover rulesMinimum/maximum stay requirementsCombinabilityMarried segmentsInterline itinerariesMulti-city itinerariesOpen-jaw itinerariesMixed-carrier itinerariesRefund and cancellation rulesChange penaltiesNo-show conditionsBaggage allowancesNDC versus traditional GDS contentThe candidate should be able to compare several routing and fare alternatives and recommend the best combination of price + flexibility + convenience + traveler benefits.Airline Commercial ExperienceStrong preference will be given to candidates with established working relationships with airline sales/account management teams.Experience dealing with major international and regional airlines is highly desirable, including carriers operating through the UAE, GCC, Europe, Asia and the Americas.The candidate should understandAirline agency agreementsTicketing authorityAirline sales supportCorporate agreementsAgency incentive arrangementsPrivate fare agreementsGroup bookingsWaiversCommercial negotiationsAgency performance requirementsHotel Contracting & Loyalty ExpertiseCandidate must have strong working knowledge of major international hotel groups, particularly:Marriott Bonvoy / Marriott InternationalIHG One Rewards / IHG Hotels & ResortsALL – Accor Live Limitless / AccorAdditional Hilton Honors and World of Hyatt experience is advantageous.The candidate should understandCorporate negotiated hotel ratesGlobal and regional corporate agreementsAgency and travel-industry programsEligible travel-agent ratesLoyalty membership structuresElite tiersQualifying nights/staysPoints earningUpgradesBreakfast/lounge benefitsLate checkoutCancellation conditionsCorporate rate loadingGDS hotel rate codesHotel direct versus GDS pricingGroup and long-stay negotiationsThe candidate will be expected to help establish legitimate relationships and agreements that provide our organization and eligible staff/travelers with competitive worldwide hotel rates and benefits.Corporate & VIP TravelExperience supporting executives, VIPs and frequent international travelers is strongly preferred.Candidate should be comfortable handling:Last-minute bookingsSame-day changesMissed connectionsFlight cancellationsInternational multi-sector tripsVIP requestsBusiness/First Class travelAirport transfersHotel upgradesVisa/travel-document coordinationAfter-hours emergency travel supportCommercial MindsetWe are particularly interested in candidates who think commercially.For every major booking, the candidate should be capable of answering:1. Is this the best available fare?2. Is there a better private/corporate fare?3. Is better content available through NDC, GDS or another authorized channel?4. What happens if the traveler changes the date?5. What happens if the traveler cancels?6. Can different airlines or fare components be combined more effectively?7. What additional baggage/seat/lounge benefits are included?8. Which hotel booking channel provides the best total value?9. Are loyalty benefits and qualifying stays preserved?10. Can a corporate agreement improve the economics?Preferred Candidate ProfileIdeal candidates will have:5+ years in an IATA-accredited travel agency, TMC or airlineAdvanced Amadeus experienceStrong BSP/BSPlink experienceFormal airline ticketing training/certificationUAE/GCC travel-market experienceCorporate travel-management experienceAirline contracting experienceHotel corporate contracting experienceMarriott, IHG and Accor program expertiseExperience servicing high-frequency international travelersExcellent English communicationArabic and/or additional languages are an advantageInterview Practical TestShortlisted candidates should expect a practical assessment covering:Air Ticketing: Build and price a complex international multi-city itinerary and explain alternative fare/routing options.Reissue: Calculate and process a voluntary ticket change, including fare difference and penalties.Refund: Explain the refund calculation and applicable fare rules.BSP: Explain how BSP settlement, ADM/ACM and BSPlink workflows operate.Optimization: Demonstrate how they would identify a better price or more flexible fare than the first GDS result.Disruption: Resolve a hypothetical cancellation or schedule-change scenario for a VIP traveler.Hotels: Explain how they would establish legitimate corporate/agency relationships with Marriott, IHG and Accor to achieve competitive worldwide rates and traveler benefits.Loyalty: Compare direct hotel booking, GDS booking and negotiated corporate rates in terms of price, flexibility, points, elite-night qualification and traveler benefits.Candidates should be prepared to demonstrate actual GDS knowledge rather than only describe previous responsibilities.Key Performance IndicatorsPerformance will be measured through:Average airfare savings versus benchmarkReduction in ticket-change and cancellation lossesADM/error rateTicketing accuracyResponse timeSuccessful disruption recoveryHotel savings against public flexible ratesCorporate hotel agreements establishedTraveler satisfactionAirline and hotel commercial relationships developedCompliance with IATA/BSP and supplier rulesApplication ProcessInterested applicants are invited to apply via LinkedIn and send their updated CV to [بيانات التواصل متاحة عبر زر التقديم]. Join us in driving the region’s digital transformation and play a key role in securing the Senior IATA Ticketing & Corporate Travel Specialist position.Only shortlisted candidates will be contacted.#WeAreHiring #Tr
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